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When it comes to customer satisfaction in any organization, it is of utmost importance to make sure that the customers are satisfied about the way they are being treated. As retaining the customer base as well as acquiring new customers depends largely on this. For this purpose, there are plenty of (CRM) Customer Relationship managers available in the market. Finding the right one for your business is not going to be easy.

vTiger is a CRM that keeps the customer satisfied from the point of order placement through delivery and all the way to successful complaint resolution. vTiger is an open source enterprise ready CRM software mainly catering to small and medium businesses.

Some of the features you would find are:-

Pipeline analysis

Campaign management

Inventory management

Invoice processing

Information database

Lead management

And that’s not all. vTiger offers extensions of web browsers such as Mozilla Thunderbird mail, Microsoft applications such as Outlook plug-in and Word, and also Office plug-ins.

Contact Wakensys at 773.552.1355 for more information.

This entry was posted by Mufthie on Friday, December 18th, 2009 at 6:19 am and is filed under CRM | ERP | HRMS, vTiger. You can follow any responses to this entry through the RSS 2.0 feed. You can leave a response, or trackback from your own site.