Archive for the ‘CRM | ERP | HRMS’ Category
Open source CRM software
16December 2009 |
CRM is an acronym for Customer Relation Management. CRM program is very much technologically enhanced software program to support customer oriented organizations. Any profit base organizations main target is the customer/consumer, knowing the fact that fulfilling the customer satisfaction would bring the demand to their product or services. What CRM really does, it gathers information from customer and the activities they do, to automate the process to increase the efficiency. Automating the administrative functionality facilitates the top managers to forecast the business strategies from the analytical business reports. CRM functionality would vary from vendor to vendor, besides there are few modules common to most of CRM vendors. It would be better if the system is inline with the specified goals and objectives. Customer Support Modules Customer support module increased customer satisfaction by automating the help desk function. Customer would assist not only direct interaction but also by providing the knowledge base interfaces. They probably would find the answers for most queries without being hazel to the support team or customer services department. E-mail notifications and trouble tickets may also a way of asking the assistance from the help desk. Sales Module The module automates the functionalities of sales where customer interaction involves. Customer could place an order and system schedule all orders and generate invoices. It has the capability of analyzing the tendency of buying products to generate the product list of selling trend to the top managers. Direct marketing Module This manage organization marketing campaign and analyze the target customers for particular promotional criteria and generate direct mails for more feed back and analyze the feed back for more marketing strategies. There are much more marketing functionality included according to the requirement. Likewise there are many more modules a CRM could consist of but it has to be according to the organizational requirements. Since the complexity of choosing a perfect CRM most of organizations tend to look for CRM system consultants. Contact Wakensys at 773.552.1355 for more information,specialized in open source CRM. Consultants for sugarCRM and vtiger This article was posted by RANGIKA PERERA |
What is OrangeHRM?
15December 2009 |
When it comes to managing employees in any organization, it is of utmost importance that they follow some sort of system or have a proper means of having it organized. For small companies even spreadsheets should do the trick. But when it comes to the larger ones managing it is going to get much more difficult. As information such as personal data, time, work history, attendance, and leave are some of the areas that the organization needs to maintain to the keep the company running smoothly. There are many Human Resource Management (HRM) tools available in the market, but OrangeHRM is one of the world’s leading open source HRM tools. OrangeHRM is an open source Human Resource Management (HRM) system. It is developed to cater to the small and medium-sized enterprise (SME). Some of the components that you would find in OrangeHRM are:- Administration Module OrangeHRM is developed on PHP, MySQL and Apache HTTP Server and can be used on Microsoft Windows and Linux operating system. Contact Wakensys at 773.552.1355 for more information. This article was posted by Mufthie |
Perfect HRM Solution
14December 2009 |
Human Resources functionality is one of the key functionalities in any organization, in any range of companies either big or small the organization needs to manage their human capital for a better prospect in a longer run. That’s been the main fact that most organization relying on HRM solution to do their task very smooth and efficiently. OrangeHRM is a comprehensive HR Management open source solution which indeed covers most functionality in HR division. Since it has the attribute of open source, it is very flexible, easy use and compatible with most required functions of organization. Some of the functional modules ranging from admin modules, personnel information module, Employee self service, Report Module, Leave Module, Time and attendance modules, Benefit Modules, Recruitment Module. Since the system facilitates the operation through Internet base user could interact with the system from any geographical location by means of Internet (Using the company Intranet). Personal information module has all the information of employee who working for the company. In fact who ever has the access rights to personal information would able to view the employee information from any location. It is a good benefit to the distributed companies. The system facilitates the employees of the company to login to their profile to edit their personal details if necessary without having to hazel the HR staff. As well as they would able to see the attendance & leaves that they have taken in order to calculate the time they have work for a particular time period. Most importantly any employee in any organization would love to see the benefits that they have entitle for. OrangeHRM is a total functionality for human capital, generally its start from the recruitment of an employee till the end of service. Recruitment process includes requests for staff‚ approval of vacancies‚ entering requirements‚ capturing candidate’s information and short-listing. All these functionalities cover the overall system of a HR division, very much user friendly and flexible for the constant changing functionalities. Contact Wakensys at 773.552.1355 for more information, specialized in open source contain management system. This article was posted by RANGIKA PERERA |