Archive for the ‘CRM | ERP | HRMS’ Category
Social CRM Software
11March 2010 |
For businesses of all sizes, acquiring, retaining, and supporting customers is more challenging than ever before. But the rise of social media blogs, social networks, etc. offers a wealth of consumer data that businesses can leverage for client retention. More than 80% of Americans aged 18-55+ use social networks and tools monthly, which means two things: 1) there is a wealth of customer information on social networks/conversation platforms that businesses cannot afford to ignore, and 2) businesses will benefit by reaching out to existing and potential customers through these social platforms. Social CRM systems (previously referred to as “CRM 2.0”) have emerged as a way for businesses to consolidate customer-related processes across functional areas as a traditional CRM platform would but with the addition of social media management and monitoring. Within the Social CRM space, there are many types of solutions, each having their own flavor, and each meeting different business needs. What is Social CRM Software? Social CRM is a process for monitoring, engaging in, and managing conversations and relationships with existing and prospective customers and influencers across the Internet, social networks, and digital channels. Social CRM is very much supplementary to traditional CRM processes, as it aims to engage communities and foster the creation of content for a targeted market, converting content into conversations and collaborative experiences that will hopefully build meaningful relationships with customers. In many ways, Social CRM is traditional CRM with the bonus of social media / conversational data analysis and management. Does My Company Need Social CRM Software? Businesses of all sizes and in all industries can derive value from a Social CRM solution. The increasing number of users on social networking sites is a testament to that, and the data created on these sites can prove invaluable. Traditional CRM is still relevant: it focuses on contact management, and manages the processes, services, and technology that marketing, sales, and customer service departments rely on. However, the growth in social media usage has led to a shift in customer behavior consumers expect personal interactions with their favorite brands and leveraging social media for customer outreach is become crucial. And as social media makes customers more accessible, a Social CRM platform that manages and monitors social media campaigns and communities is a no-brainer. Common Social CRM Features Social CRM is intended to help businesses monitor and execute campaigns and outreach initiatives to engage customers in collaborative conversation, and such platforms come in various forms. Important Note: There are two basic Social CRM models. The first is what many major CRM vendors are offering: social media management capabilities in the form of modules that integrate with their existing CRM platforms. Modules can range from simple (just a Twitter integration) to complex (complete community management) depending on a business’s outreach goals. The other route: there are a number of Social CRM vendors whose platforms focus almost exclusively on customer relationship management through social networks. These Social CRM products were developed with community engagement and online communication in mind, and are less process-centric than the aforementioned Social CRM platforms. Some of these products are standalone platforms, but nonetheless they are usually integrative with major CRM platforms. This article was posted by RANGIKA PERERA |
Why SugarCRM
23February 2010 |
Why SugarCRM This article was posted by Mohamed Siraj |
CMS EXPO 2010 CONFERENCE
11February 2010 |
Here is an opportunity to hear all the masteries of CMS’s; it is the time for the 4th gathering of all CMS experts organized by CMS EXPO , nearly 50 CMS experts are participating at this conference. What is it about? CMS Expo is a 3 day conference professionally organized by the CMS association. Having said that the CMS Expo is a learning conference user at any level of knowledge relative to CMS can be participated. It is full 3 day skills training for most leading CMS such as Jooml, Word press, Drupal & so on. For whom? This conference is not only for the people who involve with web solutions; developers, Designers, architects web masters, administrative personnel, and business people & so on, but also the Government and the non-profit world. Web pros that are deal with creativity, security, developing techniques & especially business aspects and how the CMS system will improve those will be discussed Purpose of CMS Expo This conference will be incorporated with 80 live sessions over 50 global CMS experts to answer questions and each session will be covering all most all the aspect of their products. It is really good opportunity for the people who use CMS to optimize the performance & to fine tune the current systems in order to enhance the business objectives. Another highlighted moment will be that discussion of evaluating a right CMS. CMS Expo Schedule 2010 CMS Expo Learning & Business Conference Schedule for May 3rd, 4th & 5th, 2010. CMS Expo Fee 2010 CMS Expo Conference Schedule for 3 days, For a day a fee will be $ 279 For three days fee will be $ 779 Contact Infomation
Phone: +1(815)455-2900 or Mailing Address: CMS Association Inc P.O. Box 2067 Crystal Lake, IL 60039-2067 The CMS Expo Learning & Business Conference is produced, owned and operated by the CMS Association Inc. Crystal Lake, Illinois. This article was posted by RANGIKA PERERA |
Vtiger The CRM
12January 2010 |
Vtiger it’s a CRM (Customer Relationship Management).Its used to manage a organization business processes that enhance marketing effectiveness, drive sales performance, improve customer satisfaction and provide executive insight into business performance. Being extremely easy to use is perhaps one of the most important advantages of vTiger CRM. Compared to Sugar Suite, vTiger CRM loads faster. vTiger’s user interface is more intuitive and easier to use. The necessary software, such as Apache, MySQL, and PHP are integrated, and executables are made available both for Windows and Linux operating systems. The vTiger CRM software provides Open Source add-ons for Microsoft Outlook, Mozilla/Thunderbird, Microsoft Word, and Customer Portal, which add more value to the end-users by providing many enterprise features. The Software is absolutely FREE and does not require any up-front investment. It allows pre-sales and post-sales activities be integrated in a single application and provides rich user-experience with product customization and excellent customer support.Vtiger is a very complicated CRM so its not easy to learn. Contact Wakensys at 773.552.1355 for more information. Read the rest of this entry » This article was posted by Arshad |
Choose a perfect CRM for a better performance
2January 2010 |
CRM is an abbreviation of “Customer Relationship Management” and it’s indeed a great web base software solution system to manage the customer relationship to a grater extend. Since the complexity of choosing a perfect CRM system for your organization, now companies tend to go for CRM system consultant for a correct choice. Make sure it meets the needs; the fact that the CRM system won’t meet the task of take caring the needs of clients/customers, then it will letting down all of your company objectives which will be led to a major company disaster. So most importantly CRM system must inline with your organizational objectives. The budget; when an organization does their budgeting for a system as such they always need to determine how feasible the system for the company would be. By doing a drastic system change will put the organization at great risk. It’s very much advisable to do an analysis on Retune on Investment (ROI) and to figure out how the system going to solve mention requirements for the company and how it cater the customer/client satisfaction. Since the choice of selecting a perfect CRM is critical, it is better to go with the CRM system consultant in fact they have specialized in both business functionalities and technologically. This article was posted by RANGIKA PERERA |
Open Source ERP system
22December 2009 |
OpenBrauo is a web base open source ERP system for small and medium size businesses. And it is integrated with compiere ERP program and provides the entire states of the company including business functional information plus the work flow. It accompanied with modular adding functionality without any software developer which make easier to use in day to day business. Other than its existing common features, it facilitates with e-mail functionality, reminders and alerting system with keyboard functionalities. In built reporting functionality and the data export functionality supports the administrative task of the company. Information could be exported to PDF, EXCEL or CSV directly from application. As a security precocious any record in the system can be easily audited and traced to user who created it. Integrate open source ERP with any third party business solution to make it a powerful Model-driven application Platform that gives you the capabilities to run your business, to automate all the business functionality in the organization quickly, affordable and easily. OpenBrauo demo For more information on open sources ERP solution contact Wakensys at 1.773.552.1355 This article was posted by RANGIKA PERERA |
What is vTiger?
18December 2009 |
When it comes to customer satisfaction in any organization, it is of utmost importance to make sure that the customers are satisfied about the way they are being treated. As retaining the customer base as well as acquiring new customers depends largely on this. For this purpose, there are plenty of (CRM) Customer Relationship managers available in the market. Finding the right one for your business is not going to be easy. vTiger is a CRM that keeps the customer satisfied from the point of order placement through delivery and all the way to successful complaint resolution. vTiger is an open source enterprise ready CRM software mainly catering to small and medium businesses. Some of the features you would find are:- Pipeline analysis Campaign management Inventory management Invoice processing Information database Lead management And that’s not all. vTiger offers extensions of web browsers such as Mozilla Thunderbird mail, Microsoft applications such as Outlook plug-in and Word, and also Office plug-ins. Contact Wakensys at 773.552.1355 for more information. This article was posted by Mufthie |
WHAT IS CRM?
18December 2009 |
What is CRM? CRM means it’s a software .CRM stands for (Custom Relationship Management). It is a process or methods used to earn more about customers’ needs and behaviors in order to develop stronger relationships with them. There are many technological components to CRM, but thinking about CRM in primarily technological terms is a mistake. The more useful way to think about CRM is as a process that will help bring together lots of pieces of information about customers, sales, marketing effectiveness, responsiveness and market trends. Custom Relationship Managements mostly using for business purpose .CRM’s helps to developers because Developers can understand business environment This is web based and windows based software and there are some open source CRM’s .We can download through the internet. Its helps businesses use technology and human resources to gain insight into the behavior of customers and the value of those customers. The resulting information mosaic is then used to create and automate a variety of processes that identify, and describe, valuable customers. Most important, these processes help you personalize new and ongoing interactions to cost-effectively acquire, stay close to, and retain these “good” customers. Here some names of CRM’s ( open CRX, XRMS CRM, Daffodil CRM, V Tiger CRM).V Tiger CRM and Sugar CRM are very famous and specialty is those are open source. This article was posted by Arshad |
Open source CRM software
16December 2009 |
CRM is an acronym for Customer Relation Management. CRM program is very much technologically enhanced software program to support customer oriented organizations. Any profit base organizations main target is the customer/consumer, knowing the fact that fulfilling the customer satisfaction would bring the demand to their product or services. What CRM really does, it gathers information from customer and the activities they do, to automate the process to increase the efficiency. Automating the administrative functionality facilitates the top managers to forecast the business strategies from the analytical business reports. CRM functionality would vary from vendor to vendor, besides there are few modules common to most of CRM vendors. It would be better if the system is inline with the specified goals and objectives. Customer Support Modules Customer support module increased customer satisfaction by automating the help desk function. Customer would assist not only direct interaction but also by providing the knowledge base interfaces. They probably would find the answers for most queries without being hazel to the support team or customer services department. E-mail notifications and trouble tickets may also a way of asking the assistance from the help desk. Sales Module The module automates the functionalities of sales where customer interaction involves. Customer could place an order and system schedule all orders and generate invoices. It has the capability of analyzing the tendency of buying products to generate the product list of selling trend to the top managers. Direct marketing Module This manage organization marketing campaign and analyze the target customers for particular promotional criteria and generate direct mails for more feed back and analyze the feed back for more marketing strategies. There are much more marketing functionality included according to the requirement. Likewise there are many more modules a CRM could consist of but it has to be according to the organizational requirements. Since the complexity of choosing a perfect CRM most of organizations tend to look for CRM system consultants. Contact Wakensys at 773.552.1355 for more information,specialized in open source CRM. Consultants for sugarCRM and vtiger This article was posted by RANGIKA PERERA |
What is OrangeHRM?
15December 2009 |
When it comes to managing employees in any organization, it is of utmost importance that they follow some sort of system or have a proper means of having it organized. For small companies even spreadsheets should do the trick. But when it comes to the larger ones managing it is going to get much more difficult. As information such as personal data, time, work history, attendance, and leave are some of the areas that the organization needs to maintain to the keep the company running smoothly. There are many Human Resource Management (HRM) tools available in the market, but OrangeHRM is one of the world’s leading open source HRM tools. OrangeHRM is an open source Human Resource Management (HRM) system. It is developed to cater to the small and medium-sized enterprise (SME). Some of the components that you would find in OrangeHRM are:- Administration Module OrangeHRM is developed on PHP, MySQL and Apache HTTP Server and can be used on Microsoft Windows and Linux operating system. Contact Wakensys at 773.552.1355 for more information. This article was posted by Mufthie |
